Who we are
At Sunshine Coast Adventures, we are committed to protecting the privacy and confidentiality of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information we gather from our website users and tour participants.
Information we collect
- Personal Information: When you book a tour with us or use our website, we may collect personal information such as your name, email address, phone number, and payment details.
- Booking Details: We collect information related to your tour bookings, including tour preferences, dates, and group size.
- Communication: We may collect information from your communications with us, including emails, messages, and feedback.
How We Use Your Information
- Booking and Confirmation: We use your personal information to process tour bookings, confirm reservations, and communicate with you about your booking.
- Improving Services: We may use information collected to improve our website, products, and services based on user feedback and preferences.
- Marketing Communications: With your consent, we may send you promotional offers, newsletters, and updates about our tours and services.
- Legal Compliance: We may use personal information to comply with legal obligations, respond to legal requests, or protect our rights, property, and safety.
Disclosure of Information
- Service Providers: We may share personal information with third-party service providers who assist us in operating our website, processing payments, and delivering services.
- Legal Requirements: We may disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity as part of the transaction.
Data Security
- We implement appropriate security measures to protect personal information from unauthorized access, alteration, disclosure, or destruction.
- Access to personal information is restricted to authorized personnel who require access for business purposes.
Data retention
- We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
- We may retain and use anonymised or aggregated data for analytical purposes.
How long we retain your data
- If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
- For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
- You have the right to access, correct, update, or delete your personal information. You may also request a copy of your data or withdraw consent for marketing communications.
- If you have any questions or concerns about your privacy rights or how we handle your personal information, please contact us using the information provided below.
Changes to this policy
We reserve the right to update or revise this Privacy Policy at any time. We will notify you of any changes by posting the updated policy on our website.
Consent
By using our website or booking a tour with Sunshine Coast Adventures, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.